Welcome to Whittlesey Travel:
Your Local Independent Travel Agency
CUSTOMER NOTICE FCO (6th April 2020)
Overnight the Foreign and Commonwealth Office has released a press statement to confirm that the FCO is extending the ADVICE AGAINST TRAVELLING OVERSEAS FOR AN INDEFINITE PERIOD.
We are in contact with our various travel providers to understand the immediate implications of this and once we have this information, we will be in touch with our customers in date order.
Please understand this is an extremely busy time but we remain dedicated to taking care of our clients during this time and will be in touch as soon as possible. Please understand that we require your patience in this difficult time as we work through bookings one by one. As soon as we have any information about your booking we will be in contact.
We are currently starting to work through all April & May departures and we will be in contact with our May clients in due course.
If you are travelling in June, we will be in touch with you once we understand what Suppliers’ positions are on June departure dates.
ABTA are currently holding meetings and will be giving all travel companies a clear directive over the coming days on what will happen with June departures.
We believe that we have a strong business to see us through these very challenging times and we will continue to support all our customers through this crisis, and we thank you for your continued support, patience and understanding.
The Whittlesey Travel Team
CUSTOMER NOTICE COVID-19 (18th March 2020)
As a valued client we appreciate your loyalty and the trust you place in us as a travel agent. Recognising the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our customers.
We are closely monitoring developments around the world and are in regular contact with our suppliers and travel partners who are in turn in contact with global organisations, including the World Health Organisation (WHO), Centres for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions taken are comprehensive and suitable.
Whilst the current situation is one that is changing on a daily basis, we would like to reiterate our support to our clients during this challenging time.
We know that flexibility is what our customers are looking for right now and your peace of mind is extremely important to us, so the majority of operators are allowing you to alter your travel dates on existing bookings and any new holiday bookings you make. The calls we are getting indicate that people want to go ahead and book for later this year and beyond but with the coronavirus situation changing daily, they want the reassurance that they can alter their plans if government advice changes, which is why we are all being as flexible as possible. We hope this helps you to plan and book any future travel with confidence.
As you can appreciate we are extremely busy handling bookings due to travel immediately but we will be in touch with you in due course if your holiday is affected. But in the meantime, if you would like to discuss your upcoming travel arrangements please do not hesitate to contact us on 01733 203680.
Many thanks for your continued support and patience.
The Whittlesey Travel Team
One to one service…
Forget faceless emails, frustrating pre-recorded messages and careless call centres, we’re all about bringing back the lost art of customer service and human contact. We are passionate about travel and spend our time learning and experiencing new destinations so you can be sure we’re always up to date with information and new ideas. We are there every step of the way, from conception through to your return home and beyond.
At Whittlesey Travel you’ll be talking to real people.
Going the extra mile…
We go out of our way to make sure your holiday exceeds your expectations.
The small things really matter to us. We do everything to tailor our customer’s holidays taking into account where they prefer to sit on the plane and organising little surprises!
Yes, we do what a lot of others do, but we think we do it better and at no extra cost.
Whittlesey Travel believes in adding value, in quality not quantity.
Our well-travelled team do more than just share their honest, unbiased expertise, they aim to inspire.
Peace of mind…
Many of our customers come to us following a bad experience with booking online, whether it’s an over-booked hotel that didn’t keep a room or a resort description that didn’t live up to its promises…
Don’t risk disappointment, trust those in the know.
By booking with Whittlesey Travel you can be assured of:
• Independent, expert advice from mature, knowledgeable and professional consultants.
• Value for money.
We cost no more than booking direct with the majority of UK tour operators and cruise lines and can add so much more value
• ATOL protected holidays and ABTA member.
• A stress free way to book your holiday!